tv Real Money With Ali Velshi Al Jazeera December 31, 2013 3:30am-4:01am EST
>> only on al jazeera america. many worry that the gains made in education will not stick in the future. aljazeera's jane ferguson takes us to a school in kandahar city that was long considered a success and is now facing closure. >> it's a place offering more than these girls know, a quality education in real tangible skills, a path away from positivity and early marriage and towards university and a career. since 2002, the modern stud has been teaching women languages, like management and computer skills. that they are skills that speak of ambition which in the heart of tallle ban country is remarkable. >> we are a unique school, preparing women to go to jobs. our school is preparing women to
the stream is uniquely interactive television. in fact, we depend on you, your ideas, your concerns. >> all these folks are making a whole lot of money. >> you are one of the voices of this show. >> i think you've offended everyone with that kathy. >> hold on, there's some room to offend people, i'm here. >> we have a right to know
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most of us have flown more than a few times on a commercial airline know the feeling when your plane sits on the tarmac or you get bumped or your bag is lost or the customer service is busy or a screaming toddler is sick. today on twitter and facebook we asked what's your worst travel story. jim tweets, panicked cat in carrier on lap in adjacent seat. nonstop mists of cat urine in the air. cross country flight. 17 hours and diverted due to storms. 50% of people airsick. ac broke in botswanbotswana. the experience came can provoke anger and rage at the airlines, but it stent mean helplessness. you have certain flyer's rights and there are plenty of ways to make the airlines pay. he's a travel expert that has flown more than 12 million miles in in his lifetime.
what's the most effective way innen aairline wrongs you? >> new media is hugely important. for me the most important thing is twitter. most of the airlines now have a dead kalted twitter handle that has worked well. if you're stuck on the tarmac or have a canceled flight or big delay, nobody wants to wait in line and deal with an angry clerk at the gate or customer service desk. tweet them, and they give you a special number to help you right there. >> what about the 800 numbers that the airlines encourage you to call? is that wise if you can't get service? is that helpful? >> i use that in conjunction with twitter, so it's like a two-pronged approach. you actually call them as opposed to waiting in line. the people the athe airport want to get rid of you, and 30 are waiting in line at least who don't have the resources to know to use twitter or call. >> one of the passenger's rights that a lot of people aren't aware of but should know about before they fly? >> if you're bumped or get a
canceled flights, you're entitled to get your money back or at least like a portion of it. additionally, if they lose your bags, you're entitled to some financial compensation as well as opposed to saying you have to wait for it. additionally, level to disclose all the hidden fee like the 9/11 fee and taxes, et cetera. >> what about if an airline bumps you and you paid your $50 fee to check your bags. you get that money back. when they lose your bags, how do you get the money? >> first of all, you file a complaint with the airline there at the airport. you also follow-through. they give you a number to call or e-mail to send and they have 30 days to acknowledge it and 60 days to actually address it. as far as getting your bags, obviously, you want to get that as quick as possible. you take it up with the airline. they are required to compensate you if they lose your bag. >> as far as the hierarchy of people that fix things, is it the gate agents or pilots or
people at the check-in counter? who can solve your problem if you deal with a real person? >> i think the customer service people are probably the best bet. gate agents are the gatekeepers for upgrades and stuff like that. for me, calling the airline and dealing with them ordealing with their twitter people really is the best thing because they actually help you as opposed to just trying to, you know, give you $20 to burger king or something like that. >> what are some tips to hold an airline accountable aside from twitter and the 800 number and whatnot? >> obviously, using those and other social media handles and just staying aware and being on top of things. using apps like trip it or trip it pro which give you updates on gate changes and delays and status of the flight. that keeps you on top of things and also keeping on top of things like the weather and then also for instance if you go from laguardia to owe o'hare, there's probably delays. stay on top of it like that. >> is it possible to bear gain
with the airlines? will they ever negotiate? >> they won't really publicly admit that they do, but if you call them and have them over the coals, they usually give you some kind of retribution for it basically. >> as far as the worst experience you've had. where was it and what happened in ten seconds? >> i was stuck in miami on the tarmac for four hours and a guy went crazy and ripped off the aisle. he had three kids with him. me and a couple other passengers had row strain it. they arrested him, and we had to wait another two hours to go to san juan, puerto rico. >> thank you so much. fascinating to have you on. we appreciate you joining us. finally, i long believe many of you have more common sense that some of the investors in wall street, and today brought more proof. blackstone announced it will buy $200 million of a preferred shoe company. it's for this one. crocs. blackstone is pouring money into
it. a company that for the last several years has seen its sales plummet. why? this is neon pink and the company hasn't branched in new products. bla blackstone claims to see potential. they rallied 20% on the news because the ceo that held that position in 2010 will retire in april. perhaps the investment firm knows something the rest of us don't. maybe crocs can be melted into rubber bands or something else that people actually really like. that's our show for today. on tuesday we follow the money to find the real winners of college football bowl games. i'm david schuster in for ali velshi. thanks for joining us.
check check >> welcome to al jazeera america. i'm stephanie sy, here are the top tories >> 13-year-old jahi mcmath will get another year on life support at a californian hospital. she was declared braindead weeks ago after becoming brain dead after having her tonsilectony removed. her family has filed a lawsuit. >> chechan separatists promised violence around the summer games. the first funerals for the victims in volgograd will be held tuesday. >> palestine inmates walk out of an